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FAQ

If you have a question that is not already answered below then please don’t hesitate to contact us using our contact form on the 'Contact Us' page.

Are your products guaranteed?
Yes. All of our products come with a 3 month guarantee if you have any problems with your product within 3 months then we will replace the item free.

How do i return an item?

If you have a problem with your product within the 3 month guarantee period then you will need to submit a return application. If you have received the wrong item you must submit your return application within 14days of receiving your item.

To submit a return application log into your account you made when ordering your product. Once in your account section follow the 'Return Requests' link in the menu to the right and follow the instructions.

Defective or faulty items returned to us within the 3 month gurantee period are eligible for a full refund if the item after testing is found to be faulty. If no defects are found we are not obliged to offer any refund.

You the customer are liable for any postage costs of returning an item to us. If your item is found to be defective or faulty we will offer a full refund including return delivery cost of up to £0.93 per item.

How much is delivery?
If you are based in the UK then delivery is £1.25. If you are based overseas then your delivery charges will be calculated at checkout.

How long does delivery take?
All UK items are sent out via Royal Mail first class post. All orders received before 10pm will be sent out next day. First class delivery is normally 1-2 days. If you are overseas your item will be sent via Royal Mail Air packet and times vary depending on destination but are typically 3 - 7 days.

Do you supply to wholesale?
Yes. If you would like to set up a wholesale account please take a look at our Wholesale page.

I’ve seen similar products on EBay are they the same?
No! There are many similar low quality products on EBay. All of our products are sourced, manufactured and supplied by reputable companies. We don’t sell on EBay. If you have a problem with your item we are happy to send out a FREE replacement within the 3 month guarantee period.

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